Returns and Shipping
Return Policy:
If you are unhappy with your items, send them back to us within 7 days of arrival. You may return items that meet our policy criteria for a full refund. Returns must be in original condition; tags and original packaging in tact, unworn, unwashed, clean condition. Shipping fees will not be credited and the return shipping cost is the customers responsibility. Items that are returned after 14 days of purchase will not receive a refund.
The following items are considered FINAL SALE: -Hand made items
-Custom items
-Items on sale
*Please consider our policy before purchasing.
If you would like a refund please send your item back to the return address with a note including your name, order number and stating that you would like a refund.
Shipping Policy:
Orders take around 2-3 days to ship. Please allow 2-5 days for production time on handmade items before shipment.
We reserve the right to update, change, modify or otherwise alter these policies at any time.
Changing or Cancelling your Order:
If an order needs to be cancelled or changed, please reach out to us immediately. We may be able to cancel your order for a full refund before an item ships. We cannot guarantee your order can be stopped, canceled or changed after dispatch. Please be sure to double check your order information is correct before proceeding to checkout.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product availability, errors in the description or price of the product, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
We reserve the right to change or update the information on this page at any time without prior notice.
Please contact us at hello@strawberrysugar.com or on Instagram @strawberrysugarofficial with any further questions.